Frequently Asked Questions
Ordering & Payment
What payment methods do you accept?
We accept PayPal and all major credit cards (Visa, MasterCard, American Express) through secure checkout.
Is my payment information secure?
Yes. All payments are processed through encrypted, PCI-compliant payment gateways. We never store your credit card information.
Can I change or cancel my order?
Orders can be modified or canceled within 12 hours of placement. Please email [email protected] as soon as possible.
Shipping
How long does shipping take?
Standard shipping takes 6-10 business days to addresses within the United States. Free shipping is available on orders over $49.
Do you ship internationally?
We currently ship to the United States. We are working on adding more countries soon.
How do I track my order?
Once your order ships, you will receive a confirmation email with tracking information.
Returns & Warranty
What is your return policy?
We offer a 30-day money-back guarantee. If you are not satisfied for any reason, return the item in original condition for a full refund.
Do your tools come with a warranty?
Yes, all our tools include a 1-year warranty against manufacturing defects. If something breaks under normal use, we will replace it free of charge.
Who pays for return shipping?
If the item is defective, we cover return shipping. For all other returns, the buyer is responsible for return shipping.
Product Questions
Are your tools suitable for beginners?
Yes. Our tools are designed with simplicity in mind. You do not need professional training to use them effectively.
Do the tools require batteries or power?
Most of our diagnostic tools are mechanical and require no batteries or external power. Check the product description for specific details.
Can I use these tools on any vehicle?
Our vacuum testers and diagnostic tools work with most gasoline engines. If you are unsure about compatibility, contact us before ordering.